We offer different support tiers to match varying levels of technical expertise and business needs. All packages provide full access to Tenantos features, but the level of support differs. For users with smaller budgets or those who feel confident managing things on their own, our Minimal Support package offers an affordable way to get started with Tenantos, while still benefiting from the same powerful features.
Minimal Support is intended for technically proficient customers who do not require extensive help. This package provides essential support for critical system issues but expects users to handle most operations independently.
Standard Support is ideal for businesses that require more responsive and comprehensive assistance. It is designed to offer quick support for critical needs, while also providing coverage for more general issues such as networking, platform usage and system configuration.
While these guidelines might initially seem a bit restrictive ("fair use", "best-effort"), this support package is a reliable and efficient solution for a wide range of businesses. For those who require more personalized support, our Enterprise Support package provides a more tailored approach with in-depth assistance.
For businesses with unique needs or higher support expectations, Enterprise Support provides a tailored level of service focused on your specific requirements. This package is ideal for businesses that need high-priority support and a more customized approach to addressing their operational and development challenges.
If more than 500 servers are booked, we may be able to work something out for the Standard Support Service package. Please get in touch with support. Otherwise, no discounts are offered, and all clients pay the same price.
No, the minimum commitment cannot be lowered. Offering a lower commitment is not economically viable and would not be sustainable. Our current pricing already provides a cost-effective entry point for businesses.
We do not offer refunds. If you have any doubts about whether Tenantos is the appropriate software for your needs, we recommend that you consider booking a trial license or contacting our support team for further guidance.
To ensure the legitimacy of orders, we manually verify them. If your account is found to be genuine, your order will be activated within a few hours. Please note that we do not accept orders from individuals or from accounts with invalid contact details. Additionally, we may refuse to accept the order if we have security concerns or if the email address used does not belong to an established, serious business.
You can add more servers to the license at any time.
You can also downgrade at any time, but we do not offer pro-rata refunds. The costs will be reduced in the next billing month.
Yes, it is possible to upgrade or downgrade your support level, subject to the respective minimum commitments.
Please note that when upgrading, the change in the support agreement will take effect 24 hours later. There are no pro-rata refunds when downgrading.
It is not possible to upgrade, receive support, and then immediately downgrade again. Support level changes are intended for longer-term adjustments.
Each server added to Tenantos must be licensed. This includes dedicated servers, VMs (Proxmox, VMware), and servers from external providers like Hetzner or OVH.
Other devices or entries such as switches, PDUs, and user accounts do not incur charges and can be added without limit.
Sharing the billing modules with your resellers is permitted, and the modules are white-labeled.
On this page, you find information on how to make feature requests, how we handle them, and what options are available.
The notice period is 14 days. You can file the cancellation in the customer area on your own.
We do not offer an online demo. We believe the best way to explore Tenantos is by integrating it into your own network and testing it with your own servers. To request a free trial, please follow the link at the top of the page and make sure you fulfill the trial requirements (see "About license activation time & trial requirements").
If you have any questions, please feel free to contact us.
We will get back to you within a day, usually within a few hours.